Automated Customer Satisfaction Measurements
How to use SELLSATION to ensure enthusiastic customers, higher closing rates and more referrals.
Automated offer follow-up and customer satisfaction measurements throughout the entire sales process guarantee optimal customer care, higher closing rates and more referrals. With SELLSATION, you can ensure optimal customer care through ongoing customer feedback. Customer satisfaction can be measured automatically on an ongoing basis and passed on immediately to the individual sales staff and sales managers.
Throughout the sales process, you can determine whether your customers are enthusiastic about the advice or service provided and take immediate action if a customer feels inadequately looked after, ensuring high closing rates and recommendations.
In addition to measuring customer satisfaction after the service has been provided, we recommend measuring satisfaction during the quotation phase to maximize the likelihood of closing the deal.
You can create customer satisfaction surveys fast and easy.
Freely define the questionnaire and the start time or the stage within your sales process when it should be triggered.
The survey can be automated by e-mail or performed through a structured telephone campaign.
You can create as many surveys as needed in your process regardless of stage, products, categories and more.
Even the analysis of each survey is fully automated.
Our analytics with provide you with results and benchmarks on customer, company or team level.
Surveys per E-mail, Telephone or In-person.
The e-mail surveys can be performed with your corporate design (Image: Example of a survey for GRIFFNERHAUS, which manages all of its sales and marketing processes with SELLSATION).